USS Careers

National Account Order Entry Representative

Westborough, Massachusetts
Customer Care


Job Description

United Site Services (USS) makes things happen. From building a skyscraper or new home community to providing services to America's largest music festivals, USS is there every step of the way.

As the industry leader in portable sanitation services, we deliver the best for our customers. But to do that, we need the best people to join our team. That's where you come in!

Position Description

PURPOSE: This position ensures delivery of excellent customer service for National Account & GSA customers through timely and accurate entry and processing of orders.

We are hiring for the 11 AM - 7:30 PM shift Monday through Friday.

RESPONSIBILITIES:

  • Enter a high volume of National Account and Subcontracted orders paying close attention to detail.
  • Work in a fast paced environment with a high desire for quality work and accuracy.
  • Work closely with Sales team to ensure National Account and GSA contract pricing is followed and customer contract requirements are met.
  • Answer calls from customers and sales personnel in a professional and efficient manner. Attend to customer questions, complaints and concerns immediately, facilitating satisfactory resolution.
  • Enter large event orders and subcontracted orders accurately. Follow orders through to completion and make changes as needed to ensure accurate invoicing.
  • Support the Sales team, Internal Departments and customers completing a variety of tasks including entry of orders, change orders, validation of pricing and products, pick-ups, account updates and payment processing.
  • Perform necessary audits on incoming orders validating that the information provided is complete, accurate, and within company policy guidelines.
  • Perform research as needed on billing and order history.
  • Follow up on service issues to ensure customer satisfaction.
  • Professionally communicate with customers, yards, and sales reps to ensure work is performed accurately and on time.
  • Provide confirmation of completed orders back to the submitting party.
  • Provide consistent feedback to management working towards continuous improvement.
  • Handle special projects as assigned by Department Manager

Requirements

  • High school diploma or General Education Degree (GED)
  • 1-2 year experience in customer service or order entry capacity or training; or equivalent combination of education and experience required
  • Excellent written and communication skills
  • Ability to multi-task 3. Strong analytical and decision making skills
  • Excellent PC proficiency (data entry, Microsoft Office suite). Microsoft Navision and understanding of the company's equipment, and services would be helpful.

The following statement is intended for Indeed users to express interest, all other candidates please apply through the career site. To apply to this position, please send your resume and cover letter to Amy.Marlowe@unitedsiteservices.com

What's in it for you?

At United Site Services, we provide a competitive benefits package that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chock full of perks such as paid time off, healthcare, 401K matching, employee assistance programs, Life and AD&D insurance and much more!
 
Please click here to learn more about United Site Services!​