USS Careers

Customer Service Representative

Westborough, Massachusetts
Customer Care


Job Description

United Site Services (USS) makes things happen. From building a skyscraper or new home community to providing services to America's largest music festivals, USS is there every step of the way.

As the industry leader in portable sanitation services, we deliver the best for our customers. But to do that, we need the best people to join our team. That's where you come in!

Position Description

We offer competitive pay starting at $16.50 an hour for first shift and an additional $1 shift differential for the 11 AM - 7:30 PM shift, plus a monthly incentive program. The monthly incentive averages between $150 - $200, employees are eligible for the incentive their first full month out of training.

We are looking for customer service representatives to work in our service center who thrive off building relationships and helping customers solve problems. To be successful, you must be comfortable with being on the phone for the majority of the day and assisting customers with their needs. This position can be high demand in which you take 60-70 calls a day assisting the customer by answering their questions and consulting with them on their needs. Each day, you will feel satisfied that you helped customers through various types of challenges.

We provide a supportive and rewarding environment for our employees through training and monetary monthly incentives.

RESPONSIBILITIES:

  • Answer a high volume of inbound call professionally, efficiently and according to standard operating procedures.
  • Attend to customer questions, complaints and concerns immediately, facilitating satisfactory resolution.
  • Effectively present and discuss the products and services offered by the company that conveys an image of quality and integrity.
  • Input data accurately for customer orders, pick-ups, and service work orders.
  • Serve as liaison between the customer, Sales and Operations.
  • Set up new accounts, maintains records, and prepare reports as necessary.
  • Maintain working knowledge of all products, services and department policies and procedures.
  • Handle special/other projects as assigned by the department manager.


In order to be successful at this job, here are some SKILLS you should have:

  • Customer Service
  • Teamwork
  • Communication
  • Decision Making and Problem Solving

Requirements

  • High School Diploma or General Education Degree (GED); or equivalent combination of education and experience.
  • At least 1-year experience in customer service/inside sales capacity and/or training
  • Excellent oral communication & listening skills, excellent planning, organizational, analytical and decision making skills
  • Strong PC proficiency (data entry, Microsoft Office Suite, Navision, etc.
  • Type a minimum of 40 WPM
To apply to this position, please send your resume and cover letter to Amy.Marlowe@unitedsiteservices.com.

What's in it for you?

At United Site Services, we provide a competitive benefits package that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chock full of perks such as paid time off, healthcare, 401K matching, employee assistance programs, Life and AD&D insurance and much more!